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What Happened to my Balance

Posted: Nov 19 2009 10:42 PM

I have used bidslammer for years but have been away for the last 12 months or so. I left a balance in my account but it is now gone. Can you research this and tell me what happened? Thanks, Bill.


Posted Nov 19 2009 10:42 pm by Gu***st

Hi,





First I checked your account for any illegal activity and all is ok there...





As far as your balance, remember that we no longer combine "real" US dollars with "free double bucks". The free bucks with those programs expires after 3 years.





The old system caused way too much confusion with the customers. It didn't make sense to put a dollar sign in front of something that expires.





In November 2008 we replaced that system with a much better one. We no longer charge for snipes unless they win. Also instead of "double" bucks we give free service to the search service (Auction Tribune). And any purchase you make never expires at all.





Sorry for the confusion, folks are much happier on the new system. ;-)

Cheers,





Jay


BidSlammer Customer Care
 


Posted Nov 20 2009 10:00 am by Gu***st

This doesnt seem right. I have not been away 3 years so none of my balance should have expired. When I purchased it, I did so under the terms in effect at the time and those terms did not include eliminating my balance in November '08 because you changed systems. I understand the need to develop your technology but that should not cost me money. Please reinstate my balance or refund my recent purchase and I will use another sniping service. Thank you, Bill Myers.


Posted Nov 21 2009 07:34 pm by Gu***st

Bill,





Your last payment was 5 years ago. Please don't make the same mistake we did: mixing US dollars with fake money. There never should have been a dollar sign in front of that amount. It was US money PLUS expiring snipes that had to be used. We no longer charge for snipes unless they win. Also instead of "double" bucks we give free service to the search service (Auction Tribune). And any purchase you make never expires at all. How can we keep your business?


Posted Nov 21 2009 08:35 pm by Gu***st

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