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Billing Mistake/Bug report

Posted: Nov 21 2009 12:15 PM

I did not win the above item. The final bid was $4559 and my snipe was $4501 as shown in my home page. Somehow it says that I won it and my account balance dropped from $26.50 to $18.80. Please correct the error and reverse my account balance to $26.50.


Posted Nov 21 2009 12:15 pm by Gu***st

Ray,





I credited you account for that snipe. Sorry for the trouble.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Nov 21 2009 02:21 pm by Gu***st

My balance was $26.50. It is $23.80 after credit. What happened to my account? I understand that there is no monthly maintenance fee.


Posted Nov 21 2009 05:16 pm by Gu***st

Ray,





You are right! Indeed this is a bug. We need to update our minimum bid increment charts!





I will correct this, adjust your balance, and send you a t-shirt if you give me your address and shirt size.


Posted Nov 21 2009 08:37 pm by Gu***st

Thanks a lot. A nice surprise. My size is small and my address is:





Ray Lu


217 Fallingstar


Irvine, CA 92614


([edited]





Looking forward to the present.


Posted Nov 21 2009 09:31 pm by Gu***st

Uh-oh... we don't have any size small... Ouch. Can I send you a large, and then put you on the list when smalls get here?





J.


Posted Nov 21 2009 09:40 pm by Gu***st

Sure, thanks again.


Posted Nov 22 2009 10:42 am by Gu***st

Will do, thanks.


Posted Nov 22 2009 11:03 am by Gu***st

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