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Previously missed snipes

Posted: Feb 28 2010 08:18 PM

In an effort not to miss out on another auction (2 in a row since you updated your database) I placed a bid with a minute left for the item and it was the winning amount. Then, the bidslammer bid went in and of course I won at the value from the bid I submitted manually. As a result I was charged by your service for no service at all. I am glad to see the service is working again but would like this auction reviewed and credited the amount for the snipe that wasn't needed. I left it in to test the system assuming it wouldn't charge me if I were already the winning bidder.





Thanks, Theron


Posted Feb 28 2010 08:18 pm by Gu***st

Hello,





Our system can't account for a manual bid situation, as you were actually the winning bidder. There is just not a good way to figure that out, and it rarely comes up.





I credited your account for that snipe. Let me know if you have further questions.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Feb 28 2010 11:02 pm by Gu***st

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