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Charge for Item I did not win!

Posted: Mar 27 2010 06:43 AM

Regarding eBay Item #250599854042 (Shimano Solstace 4000 RH from seller "msusmaras86"). I did not win this item, yet your system shows me as the winning bid, and you reduced my balance from $14.25 to $13.75 as the result of that error. The winning bid was $26.01 (buyer id “i***u”) while my bid was $27.24 but was not submitted or the submission failed.





I think that this problem may be related to the fact that on Friday, March 26th, your website was not available and was re-directing me to another website. I had taken a precautionary move of changing my eBay password on eBay in case your site had been compromised. I was unable to reach your site all day Friday.





Please research and restore the $.50 charge. Let me know what you find.





Thanks,





David


Posted Mar 27 2010 06:43 am by Gu***st

David,





Thank you for bringing it to our attention. I credited your account for that snipe. Let me know if you have further questions.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Mar 27 2010 09:26 am by Gu***st

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