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Error in reporting

Posted: Apr 04 2010 02:45 PM

When I check the status of a auction at you site, it showed that I had not won due to bid increments not met.





Yet when I check the My ebay account a week later it showed I had won and was past due in paying for the item.





Can you explain the irregularity in this?





Thanks Gary


Posted Apr 04 2010 02:45 pm by Gu***st

Hello,





Some time ago eBay starting hiding the user id of all bidders. That means we have to rely on calculating the bids according to eBay's rules to determine if you are the winner.





In this case there was an existing bid of $5.55 when your snipe for $6.00 was placed. The bid increment at that price range is 50 cents, so technically eBay should have rejected your bid as it did not meet eBay's minimum bid increment. Our system determined that you could not have won under those circumstances.





That is how it happened, but I can't explain why eBay did not follow their own rules.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Apr 04 2010 10:16 pm by Gu***st

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