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Charges

Posted: Apr 09 2010 11:05 AM

Where can I see a history statement for activity on my account?





I won an auction this morning and I'm wondering what the snipe charge was. Before setting the snipe my balance showed $7 and change if I remember right and now I'm at negative $1.89. The snipe charge should have been $4.55.





Thanks


Posted Apr 09 2010 11:05 am by Gu***st

Hello,





The charge was indeed $4.55 and you can see if if you click on Archive -- but unfortunately not until after it is deleted.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Apr 09 2010 12:02 pm by Gu***st

OK, I see that now, thanks.





My balance still seems incorrect. I added $10 on 12/11/2009 (see attached receipt). Since then I have had $8.09 in transaction fees. I should have a balance of $1.91, not -$1.89


Posted Apr 09 2010 02:22 pm by Gu***st

I agree something wasn't right. Very odd, you have only bid on one item since March 2, correct? The $4.55 item? What is the other charge you imply was $3.54 to get to $8.09?


Posted Apr 09 2010 03:01 pm by Gu***st

If you look at the last FOUR charges they total $8.09. Those were from 12/11/09 when I added the $10 through current.


Posted Apr 09 2010 05:05 pm by Gu***st

I looked at it wrong. On April 1 our backup says your balance was $7.21, so what happened is that it seems to have charged you twice. In the log, I see why, because our database went into backup mode right when it finished.





The odds on that are FAR MORE than missing a snipe, like... one in a hundred thousand. Sorry you were affected.


Posted Apr 09 2010 07:11 pm by Gu***st

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