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Missed snips are happening too often

Posted: May 11 2010 03:12 PM

I really really wanted this plate and bid around $827. It sold for around $400. I'm very upset because this happened very recently to me with two auctions.





You all have been very reliable in the past, but what is happening. I wanted this plate more than anything I've bid on. Can't I count on the bidslammer any more? Susan


Posted May 11 2010 03:12 pm by Gu***st

Susan,





We are operating at peak efficiency and no snipes are being missed. I did review that snipe and we did place it right on time. Remember, lag is not something we can control. If you think there is more lag than usual then I certainly can do something about that, I just added some more pad time. You should not have any more problems. Rest assured we are on top of things always. ;-)





Let me know if you have any more lag issues.


Posted May 11 2010 03:39 pm by Gu***st

Susan,





Okay I did do a review, and I found that when we installed our new database a few days ago, we didn't properly size one of the things we were supposed to make big (memory). So I wanted you to know this was an isolated event. I just wanted to give you an honest answer. I am going to give you a courtesy deposit in hope to make it up to you, we don't want to lose you over what was a human error on our end.





Jay, CEO


Posted May 11 2010 05:59 pm by Gu***st

Hi Jay. I appreciate your honesty and hope everything is okay now. Susan


Posted May 11 2010 06:09 pm by Gu***st

Ok thank you.


Posted May 11 2010 08:28 pm by Gu***st

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