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2 missed items

Posted: May 17 2010 09:12 PM

The last two items that I had snipes on I did not get a bid on and was the higher bidder. I also assume I am paying for this service that doesent seem to be working.


Posted May 17 2010 09:12 pm by Gu***st

c.casper,





I checked our log files on those two snipes and they were both placed. Here are the results:





Item #330432441316


18:28:12 (snipe placed)


18:28:25 (auction ended)


18:28:28 (eBay response)





Item #200471960198


18:10:30 (snipe placed)


18:10:43 (auction ended)


18:10:44 (eBay response)





I both cases we received a slow response from eBay, commonly known as lag. Unfortunately, there is no fix for lag, but it is also not a common occurrence. I just checked our system and everything is running fine.





You were not charged for those snipes. Charges are only incurred if the item is won. Please let me know if you have further questions.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted May 17 2010 09:43 pm by Gu***st

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