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Scrapping of the $50 in my account

Posted: Feb 16 2009 07:43 PM

[b]BS Userid:[/b] bettyal1

Posted as a followup to the solved ticket #3620.



Hi Ted

Thanks foe agreeing to give me some credit; I have just checked my account but it is still showing 0 snipes; please advise if I'm doing something wrong.

Kind regards

Alan


Posted Feb 16 2009 07:43 pm by Gu***st

Alan,



Log out and log back in again, try that please.


Posted Feb 17 2009 02:20 pm by Your Friendly BidSlammer Admin

Hi

As requested I have checked again but the snipe balance is still O. The message I get is below and the link about archive snipes does not work.



Kind regards

Anne





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Posted Feb 17 2009 08:07 pm by Gu***st

Hello,



Sorry for any trouble on credit! In my opinion the conversion did not work fairly for you for some reason. I definitely added credit for you.



I assume you read the "new pricing" post on your main home page. I hope you can forgive us for the surprise. We lowered our prices massively but it is hard to relay the true value. We were using "bucks" which caused confusion related to real money, which it wasn'. Some customers who paid $100 per month now pay $6. Our pricing changed (see the links posted). It was hard to find a solution for everyone. If you feel this balance was not adjusted correctly let us know, but we tried to be very careful. We also extended the expiration advertised in the user agreement. If you go by snipes won, or snipes executed, we wanted it to work out well (cheaper than before). We still continue our innovations. We want all our customers to be with us a long time!



Please let us know if you have any other questions, and thanks again for your business!



Kind regards,

BidSlammer Customer Care


Posted Feb 18 2009 05:52 am by Your Friendly BidSlammer Admin

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