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Bidslammer shows I won, but I did not.

Posted: Sep 24 2010 05:06 PM

Bidslammer shows I won, but I did not.

Posted Sep 24 2010 05:06 pm by Gu***st

This ticket has been open a week with no response. What is the status of the investigation?

Posted Sep 30 2010 10:19 pm by Gu***st

This ticket has been open about three weeks with no response. Please let me know why this auction was not won, and why my account says it was.

Posted Oct 12 2010 04:37 pm by Gu***st

Sorry for the late reply, I thought I had replied. We normally respond in hours. I wanted to offer you a free (penny) tshirt for that error. It was off the page. The link is at the bottom. Sorry about that, truly. We are using a new rev of the help system now.

It appears that there is indeed a mismatch on who eBay reports as a win (i.e. the true winner), and what our site reports.

The explanation is that this is a situation that very rarely happens. We placed our snipe and recorded the winning bidder. But then, someone came in and manually placed a bid with a substantially different high amount.

Posted Oct 21 2010 02:39 pm by Gu***st

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