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charged for missed snipe

Posted: Sep 30 2010 04:13 PM

My bid is higher than sale price and snipe shows me as winner and charges me but ebay does not

Posted Sep 30 2010 04:13 pm by Gu***st

why no action?

Posted Oct 12 2010 03:56 pm by Gu***st

Sorry for the late reply, I thought I had replied. We normally respond in hours. I wanted to offer you a free (penny) tshirt for that error. It was off the page. The link is at the bottom. I am so sorry!

It appears that there is indeed a mismatch on who eBay reports as a win (i.e. the true winner), and what our site reports.

The explanation is that this is a situation that very rarely happens. We placed our snipe and recorded the winning bidder. But then, someone came in and manually placed a bid with a substantially different high amount.

Posted Oct 21 2010 02:42 pm by Gu***st

was i credited for the incorrect charge?


Posted Oct 21 2010 05:50 pm by Gu***st

I'll make sure. Note, if we issue a credit it doesn't always change the smiley face to the right designation (win/lose).

Posted Oct 22 2010 07:48 am by Gu***st

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