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Bidslammer says I lost when I won

Posted: Oct 13 2010 06:53 PM

ebay item #160489651180 was won by using Bidslammer without any problems. But, Bidslammer reports I lost for more than one reason. This is he secnod time this sort of thing has happened. I'm scratching my head. I won but Bidslamer says I didn't.

Posted Oct 13 2010 06:53 pm by Gu***st

Sorry for the late reply, I thought I had replied. We normally respond in hours.

It appears that there is indeed a mismatch on who eBay reports as a win (i.e. the true winner), and what our site reports.

The explanation is that this is a situation that very rarely happens. We placed our snipe and recorded the winning bidder. But then, someone came in and manually placed a bid with a substantially different high amount.

We'll need to correct the system to account for that situation. Meanwhile we will issue credit where it was due.

Posted Oct 21 2010 02:22 pm by Gu***st


Thank You for your investigation and reply.

I wanted you to know that something occurred that might need your tweaking. I'm not unhappy since I won. Bidslammer didn't disappoint me. But, as you say, there is a diff about who is reported as the winner.

Whenever, I talk to others about needing a snip I always tell they should use "Bidslammer". Its a no-brainer.

Again, Thank Yuo, for your help.

Oh, and, yes, this ticket is closed.

Posted Oct 21 2010 05:54 pm by Gu***st

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