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What happened?

Posted: Nov 12 2010 07:10 AM

I put in my bid for $275 with BS. It sold for $157. I lost this deal because you failed to submit my snipe. What happened? I am really upset.


Posted Nov 12 2010 07:10 am by Gu***st

Hello,





I show we did place this snipe. We did miss some due a to a reboot earlier this week, but this one doesn't appear to be in that category.





We do log all snipes and I can look this one up. Here is the link we usually refer people to, so that you can "bulletproof" your account against any niche issues, such as minimum bid increment. There are actually about 25 ways you can lose an auction, so we want everyone to be informed of all the possible risks and so forth.





http://community.bidslammer.com/bulletproof-your-account/bullet-proof-your-snipe-account/


Posted Nov 12 2010 07:51 pm by Gu***st

What you are saying is untrue. Look at my summary page. I sniped $275 and item sold $157, and I sniped 3 hours before the auction close. Please don't use ameteur phrases like "you failed to meet minimum bid increments" etc. Be honest like you were with the server reboot issue. Tell me why it failed to snipe. I can handle the truth: I can't handle you telling me it was my fault. Thanks.


Posted Nov 13 2010 05:36 am by Gu***st

Hello,





It is not an amateur phrase. The system is finely tuned over 10 years to report correct error messages. however in the event of a server reboot, it has no idea of knowing what the actual error message is. To compensate, we sent e-mail to our user base and posted a message on the website. I can't give you any better truth than that. I am very sorry.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Nov 17 2010 08:19 am by Gu***st

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