You have charged me winning an item which I have not won, despite the fact that my snipe was higher than the winning bidder. It was for a 1940s Xmas card. I have now missed. I have also missed out on quite a number of items due to your error the other day so am not very satisfied and not sure if I should continue to use the service if it does not work! Please amend this record so I am not charged for an item I did not win.