BidSlammer Forum My BidSlammer Dashboard >>

BidSlammer Forums >> Help & Troubleshooting


Incorrect status

Posted: Dec 24 2010 10:28 AM

Hi,





I won item 290515284853 but your status shows I didn't. I don't expect to be charged for this transaction, even though it won, but you should figure out what happened and correct it before you lose lots of money. The same thing happened last night but I don't remember the item number.





Thanks Bob


Posted Dec 24 2010 10:28 am by Gu***st

Hello,





You wrote to say that you experienced what we call a “false lose." This happens when the system reports that you lost, when in reality, you won.





This happens when we were unable to verify a win with eBay, and since we don't want to mis charge customers, we default to "lose."





We'll make an update to fix this issue.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Dec 26 2010 07:11 pm by Gu***st

Thanks Jay/ Closing this out.


Posted Dec 26 2010 07:28 pm by Gu***st

Reply to this discussion


Sorry, only BidSlammer customers are allowed to post in the forum.   Join now

 



Join Now! Start winning items today.

© BidSlammer 2001-2021. All Rights Reserved.

Home | Help | FAQ | Screenshots | Blog | Community | Contact Us
Collectors | BidSlammer API | Terms | Privacy | Site Map