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Missed Snipe on Ebay

Posted: Mar 01 2011 05:19 PM

Hello. I was charged as if I won the item referenced above, but the item sold to someone else for $400.00. My maximum bid was $406.24. Please correct.





Thanks,





Ralph


Posted Mar 01 2011 05:19 pm by Gu***st

Hello,





We placed this bid on time, actually. The seller changed the duration or ended the auction early. The reason I say that is because the snipe was executed at the promised time, but the auction was already over.





Of course we do provide credit in this situation. I'll apply it, sorry for any confusion this caused - but we are not allowed to constantly refresh and therefore cannot detect this situation.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Mar 02 2011 01:20 am by Gu***st

Hello. Same problem with ebay item # 290536888088. Still waiting for my bidslammer account to be credited for these two snipes. Thanks!





Ralph


Posted Mar 05 2011 10:42 am by Gu***st

Hello,





This email is to inform you that we have issued you some credit.





We have posted a message on our website explaining that eBay


made some changes to their website. This happens about three or


four times a year and we are usually able to update the software


in the background with few snipes being affected.





Rest assured that we are always working to assure your


trust and continued success.





If you have any other concerns, please contact us at our


customer service link below.





http://www.bidslammer.com/helpdesk/





Thank you for your continued support and trust BidSlammer.





Kind regards,


Your Friends at BidSlammer ;-D


Posted Mar 06 2011 02:43 pm by Gu***st

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