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won but ebay does not show

Posted: Mar 04 2011 01:34 PM

this item 270711899656 shows i won the bid and you took the money from my account accordingly. However ebay site shows someone else won the item. what is going on, please explain?





plus i sent this ticket several days ago but no response. when I trie dto view the ticket status, it shows there is no ticket existing. I am perplexed. please call or email me


[edited]


Posted Mar 04 2011 01:34 pm by Gu***st

We posted a new update. Here is the link and I pasted the message below. Please note that all snipes are functioning properly at this time and no re-submissions need to be done.





http://bidslammer.com/user/ (new update posted)





March 3, 11:50pm PST





We released a set of changes, but eBay has continued to make changes to their form submissions.





Update: March 4, 1:00am PST





Our software has been re-written to accomodate the eBay changes. We apologize for any surprise or confusion this caused. We will be issuing credit Thursday evening and sending e-mail to that effect. Please contact us for any questions.


Posted Mar 04 2011 07:59 pm by Gu***st

this makes me very unhappy. if you were not going to bid on it properly, I could have done it myself.


Posted Mar 04 2011 10:52 pm by Gu***st

Hello,





Sorry it's unavoidable - in fact eBay changes 3-4 times a year


and we catch most of it without people knowing. ;)





Anyway, this email is to inform you that we have issued you some credit.





We have posted a message on our website explaining that eBay


made some changes to their website. This happens about three or


four times a year and we are usually able to update the software


in the background with few snipes being affected.





Rest assured that we are always working to assure your


trust and continued success.





If you have any other concerns, please contact us at our


customer service link below.





http://www.bidslammer.com/helpdesk/





Thank you for your continued support and trust BidSlammer.





Kind regards,


Your Friends at BidSlammer ;-D


Posted Mar 06 2011 02:43 pm by Gu***st

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