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Bid not won, but still charged.

Posted: Mar 05 2011 11:35 PM

I have open a ticket several days ago for this same issue and received a confirmation e-mail, but now the ticket do not exist anymore. Why did you delete it???





according to bidslammer, I have won auction 160552729100. According to ebay there were no bids and I didn't win this auction. You have still charged my account. Please refund the fees charted.





I also copy and paste the e-mail confirmation that I have received when I have opened a ticket for the same issue earlier. Please do not delete the ticket again.





Dear Fanus,





Your support ticket "ebay does not show bid." has been submitted. We try to reply to all tickets as soon as possible, usually within 24 hours.





Your tracking ID: 9Z9UYUXJAX





You can view the status of your ticket here:


http://www.bidslammer.com/helpdesk//ticket.php?track=9Z9UYUXJAX&Refresh=48646





You will receive an e-mail notification when our staff replies to your ticket.





*DO NOT REPLY TO THIS E-MAIL*


This is an automated e-mail message sent from our support system. Do not reply to this e-mail as we won't receive your reply!


Posted Mar 05 2011 11:35 pm by Gu***st

Hello,





We do not delete customer service emails. We have issued you some credit.





We have posted a message on our website explaining that eBay


made some changes to their website. This happens about three or


four times a year and we are usually able to update the software


in the background with few snipes being affected.





Rest assured that we are always working to assure your


trust and continued success.





If you have any other concerns, please contact us at our


customer service link below.





http://www.bidslammer.com/helpdesk/





Thank you for your continued support and trust BidSlammer.





Kind regards,


Your Friends at BidSlammer ;-D


Posted Mar 06 2011 02:26 pm by Gu***st

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