I DO NOT KNOW HOW TO BE MORE SPECIFIC--FIVE YEARS, AND I WAS PROBABLY GIVEN MORE THAN ONE RUN AROUND, i KNOW THERE WERE EXCUSES FOR EARLIER MISSED BIDS, BUT I DIDN'T HAVE THE BENEFIT OF JAYSNIPE'S TREATMENT. WHAT LANGUAGE DO I HAVE TO USE? PLEASE PROVIDE AN IMMEDIATE REFUND OR I SHALL FILE THE PREVIOUSLY MENTIONED COMPLAINT.--FRANK H. WINSTON