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Incorrect win and ticket missing

Posted: Mar 09 2011 10:51 AM

I opened a ticket and had confirmation, with tracking id 1QGQM4J5TG.


This now doesn't exist.


The ticket was to do with an item which bidslammer said I had won (therefore stopping all other snipes in the group) but I hadn't won it. Bidslammer also took 1$ from my credit for the win.


I don't have the item number as I had to delete all of the snipes in order to enter more.


The date of the snipe was 02/03/2011


Posted Mar 09 2011 10:51 am by Gu***st

Hello,





I apologize for the delay in responding, we had a message posted in this regard, and I will briefly summarize. We did experience a small problem with some changes at eBay, which caused a few misses, but we quickly corrected it. If you have outstanding snipes that you feel were not credited properly, or you did not get the e-mail, we owe credit. I will provide a credit right now, please note that the credit does not actually change the smiley-face status of this snipe; that is a separate step.


Posted Mar 14 2011 10:21 am by Gu***st

Thanks for the reply.


Yes, I was incorrectly charged for a win that I hadn't won.





Regards,


Alan


Posted Mar 14 2011 03:32 pm by Gu***st

Hello,





Sorry for the late reply, somehow I overlooked your response. Go ahead and give me the item number and we will credit you 2X for the inconvenience.


Posted Apr 09 2011 03:20 pm by Gu***st

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