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is your clock off?

Posted: Mar 15 2011 08:51 AM

i set a snipe this morning and right now, at 11:49 est, it says that i did not get the item and that it ended 20 minutes ago. if you go to ebay, there are still 38 minutes left on the auction. what's that about? i hope that i was not charged for my "losing" bid. also, it says that i lost, but that the price was below my maximum price. when you look at ebay, i am the current high bidder. what's up with your system? should i not be using it for awhile?


Posted Mar 15 2011 08:51 am by Gu***st

Hello,





We had a message posted on the website. There was an eBay delay and we would be posting Snipes early for us short. All snipe services do this to ensure performance. We post our snipe times to ensure honest and fair service. Most systems do not calculate eBay delays and compensate for them as we do. Rest assured this is not a reflection on system performance.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Mar 15 2011 12:41 pm by Gu***st

this does not in any way clarify my issue. why did you say that the bidding was over when it was not and that i had not won when i had? i ended up bidding straight thru ebay, so i did get the item. i don't think that i would have won had i relied on bidslammer.


Posted Mar 15 2011 02:59 pm by Gu***st

Rachel,





Please see the message posted on the website.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Mar 15 2011 04:49 pm by Gu***st

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