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I entered a snipe for the above-referenced item number, which my Bidslammer dashboard says I won. It displays the yellow happy face, my name as the high bidder, and the exact amount ($65.52) for which the auction closed (see attached screen grab).
However, eBay indicates that the auction was won by another bidder (see second attachment).
Why is this? I need some assurance that it won't happen again, as I have several snipes lined up for the next week.
I look forward to hearing from you soon.
Posted Mar 16 2011 09:12 am
by Gu***st
Hello,
Sorry for the late reply, somehow I overlooked this ticket.
Our log appears to have incorrectly reported this snipe somehow. Generally, this only happens when there is a delay from eBay in getting the response on the actual high bidder information. I have credited your account 2X for this snipe and I'm sorry for any surprise or confusion this caused.
Please note that this was a unique situation and it is not a reflection on the sniping accuracy.
Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.