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Bidslammer says I won; eBay says not.

Posted: Mar 16 2011 09:12 AM

I entered a snipe for the above-referenced item number, which my Bidslammer dashboard says I won. It displays the yellow happy face, my name as the high bidder, and the exact amount ($65.52) for which the auction closed (see attached screen grab).





However, eBay indicates that the auction was won by another bidder (see second attachment).





Why is this? I need some assurance that it won't happen again, as I have several snipes lined up for the next week.





I look forward to hearing from you soon.


Posted Mar 16 2011 09:12 am by Gu***st

Hello,





Sorry for the late reply, somehow I overlooked this ticket.





Our log appears to have incorrectly reported this snipe somehow. Generally, this only happens when there is a delay from eBay in getting the response on the actual high bidder information. I have credited your account 2X for this snipe and I'm sorry for any surprise or confusion this caused.





Please note that this was a unique situation and it is not a reflection on the sniping accuracy.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Apr 09 2011 03:12 pm by Gu***st

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