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Refund

Posted: Mar 17 2011 09:17 AM

I would like to get a refund for my unused $12.25 that is in Bidslammer. Yesterday two of my snipes fired or sniped an hour early which cost me a considerable amount of money on the two items that I won. Both of these were in a group, which of course didn't work because the items were still then both active for another hour and carried the maximum bids imposed by Bidslammer. They were in a group because I only wanted one winner. There is apparently a bug in Bidslammer as it fired on PDT time instead of MDT which I am in.


Posted Mar 17 2011 09:17 am by Gu***st

Hello,





Sorry for the late reply, somehow I overlooked this ticket.





Our log appears to have incorrectly reported this snipe somehow. Generally, this only happens when there is a delay from eBay in getting the response on the actual high bidder information. I have credited your account for this snipe and I'm sorry for any surprise or confusion this caused.





Please note that this was a unique situation and it is not a reflection on the sniping accuracy.

Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.





Cheers,





Jay


BidSlammer Customer Care
 


Posted Apr 09 2011 03:08 pm by Gu***st

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