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Hi, I got charged for two snipes that I did not win. Can I please get a refund for these? Thanks.
Posted Mar 17 2011 11:14 am
by Gu***st
Hello,
Sorry for the late reply, somehow I overlooked this ticket.
Our log appears to have incorrectly reported this snipe somehow. Generally, this only happens when there is a delay from eBay in getting the response on the actual high bidder information. I have credited your account 2X for this snipe and I'm sorry for any surprise or confusion this caused.
Please note that this was a unique situation and it is not a reflection on the sniping accuracy.
Thank you for taking the time to write in, if you have any other questions, please be sure to let us know.