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Posted:

[b]BS Userid:[/b] erickwolf

You erased the balance from my Bidslammer account. I am not a heavy user, but this is unfair. We kept a decent balance so we did not have to worry about running out. Irrespective of your policies, please reconsider reinstating these funds. Thanks,



Erick Wolf


Posted Mar 10 2009 03:20 pm by Gu***st

Erick,



I added credit for you. Your purchase was from 6 years ago and we had allowed it to extend 4 years past its deadline. It was fair.



I assume you read the "new pricing" post on your main home page. I hope you can forgive us for the surprise. We lowered our prices massively but it is hard to relay the true value. We were using "bucks" which caused confusion related to real money, which it wasn'. Some customers who paid $100 per month now pay $6. Our pricing changed (see the links posted). It was hard to find a solution for everyone. If you feel this balance was not adjusted correctly let us know, but we tried to be very careful. We also extended the expiration advertised in the user agreement. If you go by snipes won, or snipes executed, we wanted it to work out well (cheaper than before). We still continue our innovations. We want all our customers to be with us a long time!



Please let us know if you have any other questions, and thanks again for your business!



Kind regards,

BidSlammer Customer Care


Posted Mar 10 2009 03:57 pm by Your Friendly BidSlammer Admin

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