The access key doesn't work for this ticket created on 1/29/09:

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Dear Susan



Thank you for contacting BidSlammer, Inc. Help Desk. This message is to confirm that we received a service request with tracking # 3458 from you.



[b]BS [edited]

eBay Item No.: 270332747887



This bid, scheduled for today, was not placed. Will you credit my account?[/b]



Thank you, Susan Dunlap



You can view and update your service request here:

Ticket 3458



ACCESS KEY: 3458Z2771469323183401580



Sincerely,



BidSlammer, Inc. Help Desk

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Please advise!

Susan,



When you write in we posted this message:



Yes, we are aware of the login issues earlier this morning. Please note eBay has started to "leak" their format changes to their item pages. Some snipes were missed. We have adapted and released a fix; rest assured our system is operating properly now. We apologize for the inconvenience, eBay changes are a published risk of sniping and our job is to respond and adapt as quickly as we can. Thanks for your continued trust in BidSlammer!