Ticket closed

[b]BS Userid:[/b] rebelsk8

re: ticket # 3910 attn: ted w.

Your explination does not help me to understand the problem. my password was correct and I have a verified paypal account. Now I am very reluctant or shjould I say if you do not give me a proper and accurate explination I have no confidence in your product and will not contine to use it. I bid on two items and both missed.

Mitch,



You have been with us since 2004 and you know the risks of sniping. I am truly sorry you missed this snipe but there are some snipes that miss each day for reasons we just cannot explain, and all other snipe services publish this disclaimer in almost exactly the same context. Forums are loaded with missed snipe complaints which we believe are not the fault of the service. However keep in mind that about 95% of the time we investigate a missed snipe it was the buyer's error, simply one of about 15 reasons.



We have a trace on your account, and you will find that errors in your snipe page are much more informative now.

Mitch,



I am not familiar with the details of your previous ticket, but I have forwarded this ticket on to Ted.



Best Regards,



BidSlammer Customer Care