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BS charge for "Reserve not met"

Posted: Jun 03 2009 01:59 AM

[b]BS Userid:[/b] lfz4bay

[b]eBay Item No.:[/b] 130308697105

We were not successful in winning this auction as the "reserve was not met"; however BS indicated this as a win and charged our account. This has also happened several times before on reserve auctions. Can you please refund the incorrectly billed amount and fix this problem?

Thank you.


Posted Jun 03 2009 01:59 am by Gu***st

Lori,



I checked your account and you were not billed for this snipe. Let me know if there is something I am missing, but I don't see a charge for this item number.



Best Regards,



John B.

BidSlammer Customer Care


Posted Jun 03 2009 02:32 am by Gu***st

John,



It appeared that our balance went down by 1.03 and our bidslammer home page still shows this as a won item. Is there another way to check our account history?



Thank You


Posted Jun 03 2009 03:12 am by Gu***st

John,



It appeared that our balance went down by 1.03 and our bidslammer home page still shows this as a won item. Is there another way to check our account history?



Thank You


Posted Jun 03 2009 03:47 am by Gu***st

she was charged


Posted Jun 03 2009 06:54 am by Your Friendly BidSlammer Admin

Lori,



Sorry, I must have missed it. I reversed the win status and credited your account.



Best Regards,



John B.

BidSlammer Customer Care


Posted Jun 03 2009 02:23 pm by Gu***st

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