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snipe balance

Posted: Jul 20 2009 02:53 AM

Posted as a followup to the solved ticket #4219.



Originally, I purchased 75 snipes for $50, and had a balance of 67 snipes. In the last month I had 4 successful snipes, which if they had not be accounted for, would have left a balance of 63 or $63.00, not $15.25. I don't understand.


Posted Jul 20 2009 02:53 am by Gu***st

I will research it for you to make sure.




Posted Jul 20 2009 04:18 am by Your Friendly BidSlammer Admin

Bob,



We posted a message that answers your question, on your home page. Considerations are as follows.



1. We did not bill some accounts at the time of the snipe for 3 weeks, so part of it simply is that your account was tallied.



2. For about 47 accounts, the "snipe count" or the "balance" was negative by about $5-$10 or so or by 5-10 snipes. So we "dumped" any negative snipe counts into snipe dollars.



3. In making these changes, we tried to make it so that customers only had EITHER snipes OR dollars. So in a few cases we traded snipes at a value of $1 each if you had 20 or less.



4. There is a bug where if you do actually own both snipes AND dollars, only the snipes will show and not the balance.



#4 will be resolved, by sending email and giving you an opportunity to exchange the snipes for dollars.


Posted Jul 20 2009 01:59 pm by Your Friendly BidSlammer Admin

Ticket closed


Posted Jul 20 2009 08:49 pm by Your Friendly BidSlammer Admin

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