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Billing error

Posted: Jul 20 2009 03:32 AM

To Customer Service,

Do you mind to check my acc balance-dodotek?

It's a mistake about money left, I remember the last time I checked I had about 5 to 10 times bids more.

Thx.


Posted Jul 20 2009 03:32 am by Gu***st

I will research it for you to make sure.


Posted Jul 20 2009 04:18 am by Your Friendly BidSlammer Admin

Hello,



We posted a message that answers your question, on your home page. Considerations are as follows.



1. We did not bill some accounts at the time of the snipe for 3 weeks, so part of it simply is that your account was tallied.



2. For about 47 accounts, the "snipe count" or the "balance" was negative by about $5-$10 or so or by 5-10 snipes. So we "dumped" any negative snipe counts into snipe dollars.



3. In making these changes, we tried to make it so that customers only had EITHER snipes OR dollars. So in a few cases we traded snipes at a value of $1 each if you had 20 or less.



4. There is a bug where if you do actually own both snipes AND dollars, only the snipes will show and not the balance.



#4 will be resolved, by sending email and giving you an opportunity to exchange the snipes for dollars.


Posted Jul 20 2009 01:59 pm by Your Friendly BidSlammer Admin

Ticket closed


Posted Jul 20 2009 08:49 pm by Your Friendly BidSlammer Admin

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