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Ticket closed
Posted Jul 21 2009 04:18 am
by Your Friendly BidSlammer Admin
[b]BS Userid:[/b] booma33
hi my account went from 116 snipes to $14.00 that seems a large drop could you please tell me how this happens thank you Robert Forbes
Posted Jul 20 2009 10:46 pm
by Gu***st
Robert,
We posted a message that answers your question, on your home page. Considerations are as follows.
1. We did not bill some accounts at the time of the snipe for 3 weeks, so part of it simply is that your account was tallied.
2. For about 47 accounts, the "snipe count" or the "balance" was negative by about $5-$10 or so or by 5-10 snipes. So we "dumped" any negative snipe counts into snipe dollars.
3. In making these changes, we tried to make it so that customers only had EITHER snipes OR dollars. So in a few cases we traded snipes at a value of $1 each if you had 20 or less.
4. There is a bug where if you do actually own both snipes AND dollars, only the snipes will show and not the balance.
#4 will be resolved, by sending email and giving you an opportunity to exchange the snipes for dollars.
Posted Jul 20 2009 11:28 pm
by Your Friendly BidSlammer Admin