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Account

Posted: Jul 21 2009 09:16 PM

Why is my account so low i have not used this service for 3 or 4 months and your service did not win any of the snipes i place so why is there only 1.00 in my accout


Posted Jul 21 2009 09:16 pm by Gu***st

Rick,



I apologize for any surprise or confusion. We posted a message that answers your question, on your home page. Considerations are as follows. We noticed a few billing issues on Friday --



1. We did not bill some accounts at the time of the snipe for 3 weeks, so part of it simply is that your account was tallied.



2. For about 47 accounts, the "snipe count" or the "balance" was negative by about $5-$10 or so or by 5-10 snipes. So we "dumped" any negative snipe counts into snipe dollars.



3. In making these changes, we tried to make it so that customers only had EITHER snipes OR dollars. So in a few cases we traded snipes at a value of $1 each if you had 20 or less.



4. For users that still have both snipes AND dollars, only the snipes will show (not balance).; In a couple of weeks we will send e-mail with a healthy exchange.




Posted Jul 21 2009 09:20 pm by Your Friendly BidSlammer Admin

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