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Billing Error

Posted: Jul 23 2009 02:41 PM

[b]BS Userid:[/b] FinallyInSeattle

I've noticed that my balance went from over $20 down to $2 with just one win - what happened here?


Posted Jul 23 2009 02:41 pm by Gu***st

Lori,



Actually it wasn't just the one win. I apologize for any surprise or confusion. We posted a message that answers your question, on your home page. Considerations are as follows. We noticed a few billing issues on Friday --



1. We did not bill some accounts at the time of the snipe for 3 weeks, so part of it simply is that your account was tallied.



2. For about 47 accounts, the "snipe count" or the "balance" was negative by about $5-$10 or so or by 5-10 snipes. So we "dumped" any negative snipe counts into snipe dollars.



3. In making these changes, we tried to make it so that customers only had EITHER snipes OR dollars. So in a few cases we traded snipes at a value of $1 each if you had 20 or less.



4. For users that still have both snipes AND dollars, only the snipes will show (not balance).; In a couple of weeks we will send e-mail with a healthy exchange.


Posted Jul 23 2009 08:07 pm by Your Friendly BidSlammer Admin

It actually was just one win - I haven't won an auction in a while.


Posted Jul 23 2009 08:09 pm by Gu***st

Ticket closed


Posted Jul 23 2009 08:28 pm by Your Friendly BidSlammer Admin

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