Hi, I have not used my account in months and I believe there were a small amount left in it, around twenty some dollars. What happened?

Dan,



I apologize for any surprise or confusion. We posted a message that answers your question, on your home page. Considerations are as follows. We noticed a few billing issues on Friday --



1. We did not bill some accounts at the time of the snipe for 3 weeks, so part of it simply is that your account was tallied.



2. Also some SLAM-IT did no error checking and caused many user to get a negative balance.



3. For about 47 accounts, the "snipe count" or the "balance" was negative by about $5-$10. At the time you bought "SNIPES", you still had a hidden account balance that was negative.



4. Combining the two resulted in a surprise since you had forgotten about the negative part.