Mazooji,



In regard to your recent forum post. You have used the service 10 months for $10 with more than what you paid ; this alone passes the common sense test. I added balance to your account as a one time courtesy.



I apologize for any surprise or confusion. We posted a message that answers your question, on your home page. Considerations are as follows. We noticed a few billing issues on Friday --



1. We did not bill some accounts at the time of the snipe for 3 weeks, so part of it simply is that your account was tallied.



2. For about 47 accounts, the "snipe count" or the "balance" was negative by about $5-$10. At the time you bought "SNIPES", you still had a hidden account balance that was negative.



3. Combining the two resulted in a surprise since you had forgotten about the negative part.

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