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negative account balance

Posted: Aug 13 2009 06:10 PM

[b]BS Userid:[/b] pwoww2bs

[b]eBay Item No.:[/b] na

No,

The last time I bid, I had a positive balance of 5 snipes, left from when you converted the cash amount to snipe number. If your records show differently, please provide me with an accounting from the last time I deposited money.

thank you

ps. how do I reply to your response to my ticket?

paul

----- Original Message -----

From: "Inc. BidSlammer" <[edited]>

To: [edited]

Sent: Wednesday, August 12, 2009 5:06:21 PM GMT -08:00 Tijuana / Baja California

Subject: Ticket 4331, negative balance in my account



Re: Ticket 4331, Responded



Dear Paul Warner



A new message has been added to the service request #4331.



Paul,



You had a negative balance before, when you bought the 5 snipes. We converted your snipes to dollars but it still didn't go above zero. Sorry for the surprise. No more charges for misses anymore and no more expiration of free portions of your funds. Please let us know if you have any other questions, and thanks again for your business!



Kind regards,

BidSlammer Customer Care



You can view and update your inquiry here:

Ticket 4331



ACCESS KEY: 4331Z375696254187265959



Ted W.

BidSlammer, Inc. Help Desk


Posted Aug 13 2009 06:10 pm by Gu***st

Paul,



You are correct about the 5 snipe balance. We are now on an all dollar balance system, and will remain that way. When we had both dollars and snipes, people with a negative dollar balance were still allowed to snipe as long as they had a positive snipe balance. When we converted dollars to snipes, the converted snipes reconciled with the negative dollar balance, showing your true balance. The old negative dollar balance had never been cleaned up.



Your last deposit was on 11/20/08 for $20.00.



You can reply to a ticket by clicking on the link that looks like this:



"You can view and update your inquiry here:

Ticket 4331 "



Let me know if you have further questions.




Posted Aug 14 2009 03:31 am by Gu***st

Ticket closed


Posted Aug 14 2009 07:42 am by Your Friendly BidSlammer Admin

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