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account says i won item when i didnt

Posted: Jun 22 2009 06:03 PM

hello


my account states i won ebay item #180355858925 , when in fact i did not.


Posted Jun 22 2009 06:03 pm by Gu***st

This was a situation where your bid was exactly the bid increment but you did not win. I credited your account.





We only keep log files for 2 weeks so I don't have any additional information on that snipe. For everyone's knowledge, if you see a charge for an item that you did not win, report it as soon as possible. Then we we can give you more accurate information on why the snipe missed and use the information to improve our programming.





Thanks for bringing this to our attention...





John


Posted Jun 23 2009 12:52 pm by Gu***st

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