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snipes and my account balance

Posted: Jul 20 2009 10:47 AM

Hello My account balance went from 8 or 9 snipes after to the conversion to 1.50 account balance, no snipe number showing? Please explain


Posted Jul 20 2009 10:47 am by Gu***st

Hello My account balance went from 8 or 9 snipes after to the conversion to 1.50 account balance, no snipe number showing?  Please explain


Posted Jul 25 2009 09:59 am by Gu***st

We have been slowly converting snipes to an actual dollar balance. That has caused a drop in the balance of a few customers accounts because of an existing negative dollar balance.





When someone has a low dollar balance and then wins a few items, the account balance can go in the negative. A bug in the billing system would let you keep sniping as long as you had snipes available, and not show the negative balance until dollars (not snipes) were purchased. The conversion from snipes to dollars caused the negative balance to be reconciled.





When we converted your snipes to dollars, the amount was added to your existing negative dollar balance, causing your overall balance to be reduced. Our change to an all dollar balance system should eliminate these type of situations.


Posted Jul 25 2009 10:17 am by Gu***st

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