Hello,


I recently used your group feature and it bid on 2 separate items and I won both. Now I have an extra $200 to pay. What is going on?

John,





Reply with your BidSlammer user id and I will look into it. You can send a private message if you do not wish to make your id public.

My user id is john1basketball. Thanks

John,





those 2 items ended 1 minute and 19 seconds apart. You must have at least a 2 minute separation on items placed in bid groups.





This is from our help page on bid groups:





"You must ensure that grouped snipes end at least 2 minutes from each other or the system might try to win both."





You can find complete details on the bid group help page [url="https://bidslammer.com/user/help/bid_groups.php"]here[/url].

I would also like to add that our software actually prevents you from adding 2 items next to each other. I just tested it. Not sure how this happened, I wonder if one of the auctions changed durations.





Jay