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two bids in group

Posted: Oct 12 2009 12:19 PM

Two items in group N85 have been bought instead of the first cancelling the second bid. This will cost me £103.91 instead of £50. Help. Why has this happened? Will you refund me the second bid?


Posted Oct 12 2009 12:19 pm by Gu***st

Toby,





Where the ending times of the two auctions close together? Here is the disclaimer our customers must approve in order to use Bid Groups:





http://bidslammer.com/user/help/bid_groups.php

Cheers,





Jay


BidSlammer Customer Care
 


Posted Oct 12 2009 01:57 pm by Gu***st

The items finished as follows:


17:35:52 BST


17:47:44 BST


These tmes are 11 minutes and 52 seconds apart which is well beyond the 3 minutes reqired for items in groups.


Posted Oct 13 2009 01:53 am by Gu***st

Hello,





I will research those two snipes and let you know what I find.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Oct 13 2009 09:15 am by Gu***st

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