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Cancel??Confusing

Posted: Oct 12 2009 06:53 PM

Am new to bidslammer...


Registered a snipe for item #350261589401...


Returned to cancel it


but cannot get it to appear on list


in order to delete it


and re-claim my 'free' snipe.


Where did it go? How do I find it?


I've clicked every button available on the site.


Is this going to happen with EVERY snipe that I post?


Very confusing!!!





HELP...GFS...


Posted Oct 12 2009 06:53 pm by Gu***st

Hello,





You created a bid group called "-1" and added the item to that group. If you click on that bid group (lower left of page) you will see item #350261589401.





If you don't understand how bid groups work you can find help on the subject at https://bidslammer.com/user/help/bid_groups.php





Let me know if you need further assistance.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Oct 12 2009 11:04 pm by Gu***st

George,





I discovered that there is a bug in the naming of bid groups. When you are naming a group, entering a quote in the name will cause the name to appear as "-1". If you avoid using quotes in group names that will solve the problem until the bug is fixed.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Oct 15 2009 09:17 am by Gu***st

Hello JohnD.


Really appreciate your timely reply to my problem,


and have indeed been able now to locate and delete the


previous group entry....but it did not happen in time to


restore the 'free bid' offer. ((Also cannot delete or


change the name of the "-1" group!))


Thanks also for the info on 'naming' groups without the


use of quote marks. Am now trying to learn 'group'


info....


Thanks...gfs...


Posted Oct 15 2009 09:50 am by Gu***st

Geroge,





There is a bug when you use quotes with the group name, that's the confusion I think. If you try again with no quotes it should be ok.

Cheers,





Jay


BidSlammer Customer Care
 


Posted Oct 15 2009 10:45 am by Gu***st

sorry John beat me to it, hehe.


Posted Oct 15 2009 10:45 am by Gu***st

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