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bid fund missing

Posted: Oct 15 2009 12:49 AM

What happened to my bid fund? I know last time I was on the site about 4 months ago I had $12, give or take a buck each way. Why does it say $.50 now?


Posted Oct 15 2009 12:49 am by Gu***st

Hello,





The only change that we have made that affected your balance is the expiration of free bucks more than 2 years old. That took effect along with a pricing change in November of last year.





I did a check on your account and there is no evidence of any unusual activity. Your last payment was on 3-19-2006.

Kind regards,





John D.


BidSlammer Customer Care
 


Posted Oct 15 2009 09:07 am by Gu***st

I keep a little tab on my bullentin board with my balance by your name and when I logged on and used the service 4 months ago I had $12 in my account. Now it's down to 50 cents. something happened to it.


Posted Oct 15 2009 10:01 am by Gu***st

Cody,





I believe you are confusing "free bucks" which are not the same as "US dollars" which is why we got rid of that system, case in point this discussion. It was causing far too much confusion to put a dollar sign with free service.





Some "bucks" in your account from 5 years ago expired, just like unused "free airline miles." We no longer use that system.





I am sorry for any confusion. You are not the first! And we realized our mistake and our new system is much better.





1) We don't charge for misses anymore.





2) We don't expire free portions of dollars. The old methods caused a lot of confusion as the free portions were mixed with real money.





3) We had expirations of free bucks in the user agreement - but we as a courtesy we grandfathered in Nov 2007 and later.





More info is available on the website forum and announcements. ;p

Cheers,





Jay


BidSlammer Customer Care
 


Posted Oct 15 2009 10:44 am by Gu***st

Thanks for the clairifaction.


Posted Oct 15 2009 11:00 am by Gu***st

Thanks for your business, let us know if we can help you in any way.

Cheers,





Jay


BidSlammer Customer Care
 


Posted Oct 15 2009 12:53 pm by Gu***st

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