Hi Guys,
An automated payment was taken form me. Something which I do not like really. I raised the issue and politely asked for a refund.
I cannot see that the refund has been processed please?
Also, if the refund has not been processed, but you have taken the subscription, I cannot login.
So, it seems that I have the worst of all worlds.
I do not appear to have a refund and yet I cannot login.
Can you kindly bring me up-to-date with what is happening please?
Thank you
Terry Bradley

Hello Terry,
Thank you for your question about your account. Your account is in good standing and you can log in.
You don't have to make a recurring subscription. You may not remember, but you chose the option for a considerably lesser cost to make it recurring ($60 vs $45.99).
Please check to make sure you can log in and let us know.