authorization

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Hi I just signed up and everytime i put in a snipe it says i am not authorized and i have authroized numerous times.
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Hello Andrew,
Thank you for your question about the 'authorized' message. Please try the following:
1. Visit your "Preferences" page.
2. Find the authorization link, click it, and follow the steps.
Please let me know exactly what happens. This information will help me troubleshoot the issue you described. Thank you in advance for your help.
bidslammer
ok i do that ans it says im authorized for 18 months and then i try do add item and then it says i am not authorized i can send screen shot.
Guest
Hello Andrew,
Ok, I think we figured this out. Would you mind trying again, please? Here's the link:
https://bidslammer.com/signup/
Please let us know how that goes for you.
bidslammer
Hello Andrew,
You wrote:
"I have had a ticket in for not being able to authorize. I want my money refunded as you product does not work for me"
See above. If you re-authorize if will work again.
bidslammer