Hello Robert,
Your 'balance' is actually credits, not dollars - your last purchase came with a 30.00 free coupon service. As per our agreement we can't "refund" that because it is not real money, it is a representation of how much service you have remaining. We can swap it out for an unlimited subscription but cannot refund it unfortunately.
Thank you for taking the time to write in. Please let us know if we can help further.
bidslammer