Hi, I lost an auction a couple hours ago, I am curious if you know why this happened? everything seemed in order to me.
Kind regards,
Alexander

Hello Alex,
Thank you for your question about this bid. We do not see any indication that a snipe was ever entered properly. Are you quite certain that you did not change this bid from your Watch List page shortly before closing? Generally our software catches this situation, but in this case it is our only explanation.
Please let us know if you have any other questions, or require other assistance. We are happy to help.3