I placed a snip, it says I won, I cannot seem to pay for what I won because ebay is not saying that I won it... I thought maybe it was because I did not have any credits. I purchase 20 credits for $20.00. My balance still reads zero credits. I go to see if actually placed the order and purchase another 20 credits for $20.00.

So now, I have payed for 40 credits, I won an auction according to my account, ebay does not show that I won, and my bidslammer account does not show an credits I purchased yet I have the 2 receipts that were emailed for proof.

please help!

Paul

Hello Paul,

eBay is waiting for you to add your address to your account. Just log into eBay and you will see the prompt.

Your account should say 20 snipes remaining, shown in the upper right corner. You were not charged for your snipe.

Thank you for taking the time to write in. Please let us know if we can help further.

I think this situation is quite bizarre. I joined eBay last week to search for toys for my son, I joined bidslammer to make sure to win them. Well, I snipped an auction, it said I won, eBay for some reason has just banned/closed my account, I bought 20 bidslammer credits twice for a total of $40.00 and it still won't show up on my account... This is not working out how I would like at all. Could you please refund my card for the $40.00 and close my account? I think I'm going to find another option to eBay.

Amount: $20
Transaction ID: ch_182PPO2flenUgqogt8nGF0gp
Date: 2016-04-20 10:46:38

Amount: $20
Transaction ID: ch_182PVB2flenUgqogG8GITCds
Date: 2016-04-20 10:52:37

Hello Paul,

Let me try to explain again. We did place your snipe on time, but we were unable to log into eBay for you. The reason is because you have a dialog popping up at eBay that you need to resolve.. Until you fix this, you will not be able to use any bidding service. In other words, it's an issue on your end you must fix.

Just log into eBay right now. It will prompt you to fill out the information and you just need to resolve that first.

Also we logged in as you and the credits are showing in the upper right corner.

There is no prompt. The second I put in my user name and password for eBay it says in red text "paubon_58's account is now blocked". It says I violated their site policies but all I d"have done is "watch" a few auctions and snip one auction. Under that, there are three links, all of which are in regards to selling on eBay and paying seller fees which I have not even posted anything for sale. Either way, I am not going to pursue this any further and wish for the 2 transactions to be voided before they need to be credited back to my card please.

Thank you.

Hello Paul,

No worries if you would like a refund. Have you decided not to use eBay entirely?

That would be a shame, because because it's actually really easy to resolve that issue - I think you just need to give them your mailing address. eBay thinks it changed, perhaps you were issued a new credit card?

Please let us know if we can help you resolve the eBay issue. We can help you with that regardless of whether you use our service or not.