This is the second time this has happen to me. I did not win the auction (which I should have) and you are charging me for the win. Please credit my account.

Hello Sandra,

I investigated this snipe for you. To be honest, we were performing a refresh and it lagged an hour behind. We have since put a mechanism in place to perform the refresh much faster for this and other situations. It is credited.

Kind regards,
BidSlammer Customer Care