I got an email from eBay saying I won but they are telling me now I didn’t

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I received and email from eBay saying I won the auction but when I clicked on the email it says I missed out.
I even looked on my completed snipes and it says I won as well. What happened?
jil**t25
Hello Jillian,
Thank you for your question about the email from eBay. We show it as a win also, as you said. I can't recall if we've ever seen this situation before. If so, it's been a decade or more.
We investigated -- we definitely did place the snipes and the first one returned "Success," and the second returned "You are already the high bidder."
Do you mind forwarding your email from eBay to us at support at bidslammer.com? We would like to understand this better, so we hope you have a moment to forward the email. Thank you in advance.
bidslammer